Privacy Policy

REDX respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products or communicating with us.

Last updated: 20 August 2026

1. About this Privacy Policy

This Privacy Policy explains how RED X EBIKES (PTY) LTD, registration number 2026/238937/07, collects, uses, stores and protects personal information.

REDX processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

2. Personal information we may collect

The personal information we collect depends on how you interact with REDX and may include:

• your name and surname;
• telephone or mobile number;
• email address;
• billing and delivery address;
• company or business information where applicable;
• order and purchase information;
• product warranty or support information;
• communications you send to REDX;
• information submitted through website forms;
• account details where you create an online account;
• technical information such as your IP address, browser type, device information and website activity; and
• any other information you voluntarily provide to us in connection with an enquiry, order or service request.

We aim to collect only information that is reasonably necessary for the purpose for which it is being processed.

3. How we collect your information

We may collect personal information directly from you when you:

• place an order through the REDX online store;
• create or manage an online account;
• complete a contact or application form;
• contact REDX by email, telephone or another communication channel;
• request product information or customer support;
• submit a warranty, return or refund request;
• subscribe to marketing communications where available; or
• otherwise interact with REDX.

Certain technical information may also be collected automatically when you visit the website through cookies, server logs and similar technologies.

4. Why we use your personal information

REDX may process personal information where reasonably necessary to:

• process and manage orders;
• confirm and process payments;
• arrange delivery or collection;
• communicate with you about your order;
• provide customer service and technical support;
• manage returns, refunds and warranty claims;
• create and administer customer accounts;
• respond to enquiries and requests;
• prevent fraud and protect the security of our website;
• maintain business, accounting and transaction records;
• comply with legal and regulatory obligations;
• improve our website, products and customer experience; and
• send marketing communications where permitted by law.

We process personal information only where there is a lawful justification for doing so under POPIA, including where processing is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate interest or where you have provided consent.

5. Online orders and WooCommerce

The REDX online store uses WooCommerce to facilitate online shopping and order management.

When you place an order, information such as your name, contact details, billing address, delivery address, products ordered and order history may be collected and stored so that REDX can process and fulfil your purchase.

This information may also be used where necessary for customer support, warranty administration, accounting, fraud prevention and compliance with legal obligations.

6. Payment information

Payments made through the REDX website may be processed by a bank, payment gateway or other authorised payment service provider.

Where a third-party payment service is used, payment information required to complete the transaction may be supplied directly to that provider and will also be subject to the provider's own privacy and security practices.

REDX will never ask you to provide your online banking password or card PIN to REDX.

7. Sharing your personal information

REDX does not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide services to you. These may include:

• banks and payment service providers;
• couriers, transport companies and delivery providers;
• website hosting and technology providers;
• email and communication service providers;
• accounting and professional service providers;
• fraud prevention and security providers;
• manufacturers or technical service providers where reasonably necessary to deal with a product or warranty matter; and
• government, regulatory, law-enforcement or other authorities where disclosure is required or permitted by law.

Third-party service providers should receive only the information reasonably necessary for the service they perform and are expected to handle personal information appropriately.

8. Cookies and website information

The REDX website may use cookies and similar technologies to operate correctly and provide website functionality.

Cookies may be used for purposes such as:

• maintaining your shopping basket;
• remembering website or account preferences;
• supporting website security;
• maintaining login sessions;
• understanding website performance and usage; and
• analytics or marketing purposes where these services are enabled.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of parts of the website, including online shopping functionality.

9. Marketing communications

REDX may send marketing or promotional communications where you have consented to receive them or where otherwise permitted by POPIA.

You may unsubscribe from electronic marketing communications at any time by using the unsubscribe option provided in the communication or by contacting REDX.

Opting out of marketing will not prevent REDX from sending communications that are necessary to manage an existing order, transaction, warranty matter or customer service request.

10. How long we keep personal information

REDX retains personal information only for as long as reasonably necessary for the purpose for which it was collected, or for a longer period where retention is required or permitted by law.

This may include retaining order, transaction, accounting, warranty and customer service records for legal, tax, contractual or legitimate business purposes.

When personal information is no longer required and REDX is no longer authorised to retain it, it will be deleted, destroyed or de-identified as reasonably appropriate.

11. Security of your information

REDX takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, disclosure or destruction.

No website, electronic communication system or internet transmission can be guaranteed to be completely secure. REDX will nevertheless take reasonable steps required by applicable law to protect personal information under its control.

If a security compromise involving personal information occurs, REDX will take the steps required under POPIA, including notifying affected persons and the Information Regulator where required by law.

12. Information processed outside South Africa

Some technology, hosting, payment, email, analytics or other service providers used by REDX may process or store information outside South Africa.

Where personal information is transferred outside South Africa, REDX will take reasonable steps to ensure that the transfer is handled in accordance with the requirements of POPIA.

13. Your rights

Subject to POPIA and other applicable law, you may have the right to:

• ask whether REDX holds personal information about you;
• request access to your personal information;
• request correction or updating of inaccurate or incomplete information;
• request deletion or destruction of personal information where appropriate and permitted by law;
• object to certain processing of your personal information;
• withdraw consent where processing is based on your consent;
• opt out of direct marketing communications; and
• lodge a complaint with the Information Regulator.

REDX may need to verify your identity before providing access to, correcting or deleting personal information in order to protect your information from unauthorised access.

14. Children's personal information

The REDX online store is intended for persons who are legally able to enter into a purchase transaction.

REDX does not knowingly seek to collect personal information from children without the involvement or consent of a competent person where this is required by law.

15. Third-party websites

The REDX website may contain links to third-party websites or services.

REDX is not responsible for the privacy practices or content of external websites. You should review the privacy policy of a third-party website before providing personal information to it.

16. Changes to this Privacy Policy

REDX may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal obligations.

The latest version will be published on this page together with the date on which it was last updated.

17. Contact REDX

If you would like to ask a question about this Privacy Policy, request access to your personal information, request a correction or exercise another right under POPIA, please contact REDX using the contact details provided on this website.

You can also contact REDX through our Contact page.

18. Information Regulator

If you believe that your personal information has been processed in breach of POPIA, you have the right to lodge a complaint with the Information Regulator (South Africa).

Information Regulator (South Africa)
Telephone: 010 023 5200
Toll-free: 0800 017 160
General enquiries: enquiries@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za

19. Related policies

Please also read our Terms and Conditions and Refund and Returns Policy for further information about using the REDX website and purchasing products through our online store.